Terms and Conditions

Last Updated: January 1, 2024

1. Acceptance of Terms

By accessing or using the services provided by SureWell Health, including our website, facilities, and healthcare services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Healthcare Services

Patient Responsibilities

As a patient of SureWell Health, you agree to:

• Provide accurate and complete medical history and information
• Follow prescribed treatment plans and medication instructions
• Attend scheduled appointments or provide adequate notice of cancellation
• Treat staff and other patients with respect and courtesy
• Pay for services rendered according to our billing policies
• Notify us of any changes to insurance coverage or contact information

Appointment Policies

• Scheduling: Appointments can be scheduled by phone, online, or in person
• Cancellation: Please provide at least 24 hours notice for cancellations
• No-Show Policy: Patients who miss appointments without notice may be charged a fee
• Late Arrivals: Patients arriving more than 15 minutes late may need to reschedule

Emergency Services

Our urgent care services are for non-life-threatening conditions. For medical emergencies, call 911 or go to the nearest emergency room immediately.

3. Financial Policies

Payment Terms

• Payment is due at the time of service unless other arrangements have been made
• We accept cash, checks, credit cards, and most insurance plans
• Patients are responsible for knowing their insurance benefits and coverage
• Co-payments and deductibles are due at the time of service

Insurance and Billing

• We will bill your insurance company as a courtesy, but you remain responsible for all charges
• If insurance denies coverage, you will be responsible for the full amount
• Outstanding balances may be sent to a collection agency after 90 days
• A service charge may be applied to returned checks

4. Website Terms of Use

Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit or post any harmful, threatening, or offensive content
• Attempt to gain unauthorized access to our systems or networks
• Use automated systems to access or collect information from our website
• Interfere with the proper functioning of the website

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of SureWell Health and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

User-Generated Content

By submitting content to our website (such as reviews or comments), you grant us a non-exclusive, royalty-free license to use, modify, and display such content. You represent that you have the right to submit such content and that it does not violate any third-party rights.

5. Privacy and Confidentiality

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. We comply with HIPAA and other applicable privacy laws.

6. Disclaimers and Limitations

Medical Disclaimers

• Information on our website is for educational purposes only and does not constitute medical advice
• Always consult with a healthcare professional for medical concerns
• We do not guarantee specific treatment outcomes
• Emergency medical situations require immediate attention - call 911

Website Disclaimers

Our website is provided "as is" without warranties of any kind. We do not guarantee that the website will be error-free, uninterrupted, or free from viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, SureWell Health shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website.

7. Professional Standards

Quality of Care

We are committed to providing high-quality healthcare services in accordance with accepted medical standards and practices. Our healthcare providers are licensed professionals who adhere to their respective professional codes of ethics.

Continuing Education

Our medical staff participates in ongoing education and training to maintain current knowledge and skills in their respective fields.

8. Facility Policies

Visitor Policies

• Visitors must check in at the front desk and may be required to show identification
• Visiting hours may be restricted in certain areas
• Children must be supervised at all times
• We reserve the right to limit the number of visitors per patient

Safety and Security

• Weapons are prohibited on our premises
• Smoking and vaping are prohibited throughout the facility
• Security cameras are in use for safety purposes
• Disruptive behavior may result in removal from the premises

9. Compliance and Regulations

SureWell Health operates in compliance with all applicable federal, state, and local laws and regulations, including:

• Health Insurance Portability and Accountability Act (HIPAA)
• Americans with Disabilities Act (ADA)
• Joint Commission standards
• California Department of Public Health regulations
• Centers for Medicare & Medicaid Services (CMS) requirements

10. Dispute Resolution

Grievance Process

If you have concerns about your care or our services, please contact our Patient Relations Department. We are committed to addressing your concerns promptly and fairly.

Governing Law

These Terms and Conditions are governed by the laws of the State of California. Any disputes arising from these terms or our services shall be resolved in the courts of Los Angeles County, California.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

12. Contact Information

If you have questions about these Terms and Conditions, please contact us:

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and SureWell Health regarding the use of our services and website.